Privacy Policy

1. Information We Collect

Information you provide. When you fill out a form, request a call, contact us, or work with one of our licensed agents, we may collect:

• Name, phone number, email address, and mailing address or ZIP code;
• Date of birth and information needed to determine plan eligibility;
• Current coverage, doctors, prescriptions, or other health-related details you choose to share so we can help you compare plans;
• For agents and agencies: business name, license and NPN details, appointments, and contracting information; and
• Any other information you include in messages to us.

Information collected automatically. When you visit our website, we and our service providers may automatically collect your IP address, browser and device type, pages viewed, referring URLs, and the date and time of your visit, using cookies, pixels, and similar technologies.

2. How We Use Your Information

• To respond to your requests and connect you with a licensed insurance agent;
• To help you compare and enroll in insurance plans;
• To contact you by phone, text message, or email in accordance with the consent you provide;
• To support agent and agency partners, including contracting, onboarding, and Atlas.ai services;
• To operate, maintain, secure, and improve our website and services;
• To comply with legal and regulatory obligations, including CMS requirements and call recording rules; and
• To prevent fraud and protect the rights and safety of Magnolia, our users, and others.

3. How We Share Your Information

We share personal information only as described below:

• Licensed agents and partners who work with Magnolia to assist you with your insurance needs;
• Insurance carriers when you request a quote, apply, or enroll in a plan;
• Service providers that help us operate our business (such as hosting, CRM, call and messaging platforms, and analytics), who are permitted to use the information only to provide services to us;
• Legal and compliance purposes, when required by law, subpoena, or regulator request, or to protect our rights; and
• Business transfers, in connection with a merger, acquisition, or sale of assets.

Text messaging. Mobile phone numbers and text-message opt-in data and consent collected for SMS communications will not be shared with or sold to third parties or affiliates for their marketing purposes.

4. Health Information

If you share health-related information with us, such as prescriptions or providers, we use it only to help you evaluate and enroll in coverage. Once you enroll in a plan, the insurance carrier's handling of your information is governed by its own privacy notice and applicable law, including HIPAA. We take reasonable measures to protect any health information we receive.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how visitors use our website, and measure the effectiveness of our marketing. You can control cookies through your browser settings; disabling them may affect how the website works. Our website does not currently respond to browser "Do Not Track" signals.

6. Your Communication Choices

• Text messages: Reply STOP to opt out at any time, or HELP for help. Message and data rates may apply.
• Email: Use the unsubscribe link in any marketing email.
• Calls: Ask to be placed on our internal Do Not Call list during any call, or email us.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information for as long as needed to provide our services and to meet legal, regulatory, and recordkeeping requirements, including those that apply to Medicare marketing and enrollment, and then delete or de-identify it.

9. Your Privacy Rights

Depending on the state where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses such as targeted advertising. To make a request, email us at support@magnoliahealthcare.com. We will verify your identity before responding and will not discriminate against you for exercising your rights.

10. Children's Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11. Third-Party Websites

Our website may link to third-party sites, such as insurance carriers or Medicare.gov. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Magnolia Healthcare
1855 Griffin Road, Suite A410
Dania Beach, Florida 33004
Email: support@magnoliahealthcare.com